🔄 Refund Policy

Effective Date: July 22, 2025
Last Updated: July 22, 2025

At Noisy Nosy, each piece is made with love and attention to detail in our Manitoba studio. We want you to feel confident and happy with every purchase!

💬 Change of Mind

Due to the custom and made-to-order nature of most of our products, we do not accept returns for change of mind.
However, if there is an issue with your order, please contact us — we’re friendly and will always try to find a solution.

💥 Damaged or Defective Items

If your item arrives damaged or defective:

  1. Email us at info@noisynosy.com within 5 days of delivery

  2. Include your order number and clear photos of the issue

  3. We’ll offer a replacement or refund, depending on the situation

We may ask you to return the damaged item before sending a replacement.

🔁 Exchanges

We do not offer direct exchanges at this time.
If you’d like a different item, please place a new order and contact us about a possible discount for the inconvenience.

📦 Return Eligibility

Returns (if approved) must:

  • Be unused and in original packaging

  • Be shipped back within 7 days of return approval

  • Have a valid tracking number sent to us by email

Return shipping costs are the responsibility of the customer unless the item is defective.

🧾 Refunds

  • Once your return is received and inspected, we will notify you of the refund status.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

❗Non-Refundable Items

  • Custom orders

  • Personalized items

  • Sale items

  • Digital downloads (if offered in future)

❓ Still Need Help?

We’re happy to assist you.
Email us at info@noisynosy.com and we’ll respond as soon as we can.